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Operational Excellence for Service Providers

Network Audit

Auditing and tools for measurement and optimization of Radio Networks, Design and Design Review of mobile Networks. Circuit Core and Packet Core, Radio Networks, OSS, BSS Vendor agnostic review of parameters and KPIs.

Customer Service

Time to repair, time to resolution, time to answer, level of service … all values that have an impact on incremental revenue, potential revenue loss and cost management. We provide process analytics combined with specialized tools to improve efficiency end to end.

International Connectivity and Services

Optimization of International connectivity cost as well as the design of International services like disaster recovery, alternative hosting, failover strategies and geographical redundancy is an area of focus for Greenalley. The design of cost effective and diverse connectivity for voice and Internet/data are high priority for the service provider and for large enterprises. Securing service continuity and service quality has a high impact on the product profitability.

Revenue Management

New services, efficiently structured and billed. New innovative services increases the demands on billing. Billing and collection, which used to be fairly straightforward exercises are now complex processes. It is a must to align the networks with the billing systems, the collection processes and the products . Feature rich product offerings and tariffs can increase the probability of billing loopholes. The high-volume nature of transactions of most operators further amplifies the financial implications of any small errors. Proper integration of billing systems, mediation systems, local networks, international networks, roaming and interconnection billing are areas that we focus on in order to protect our clients revenue and prevent recurrent losses.

Fraud Control and Prevention

Closely related to revenue management is the fact that telecom Service Providers are constantly vulnerable and exposed to telecom fraud. Fraudulent activity takes place at network level, at subscriber level and even at regulatory level by way of interconnection and traffic landing schemes, among others. Fraudulent schemes are difficult to detect and therefore difficult to control and prosecute and usually end up as operational loss. We provide processes and tools to monitor and prevent fraud scenarios.